Return policy

Last updated: 15 07 2025

We want You to be happy with Your purchase. If something isn’t quite right, please review our return policy below.

1. Returns

You may return items within 14 days of receiving Your order.
Items must be unused, unwashed and in original condition with tags attached.
Custom-made or personalized items cannot be returned or refunded.
To start a return, please contact us at hello@esimele.com with Your order number and reason for return.

2. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
We recommend using a tracked service, as we are not responsible for lost return parcels.

3. Refunds

Once we receive and inspect the returned item, we will process Your refund within 5–7 business days.
Refunds will be issued to Your original payment method.
Shipping costs from the original order are non-refundable unless the return is due to our error.

4. Exchanges

We currently do not offer direct exchanges. If You wish to change an item, please return the original and place a new order.

5. Damaged or Incorrect Items

If Your item arrives damaged or incorrect, please contact us within 3 days of receiving Your order. We will arrange a replacement or refund as soon as possible.

6. Contact

For any questions or to initiate a return, please email us at hello@esimele.com.